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David Lansky, Kent Rhodes (Beteiligte)

Managing Conflict in the Family Business


Understanding Challenges at the Intersection of Family and Business
2013. 2013. viii, 109 S. 38 SW-Abb. 216 mm
Verlag/Jahr: SPRINGER PALGRAVE MACMILLAN 2013
ISBN: 1-13-727460-3 (1137274603)
Neue ISBN: 978-1-13-727460-1 (9781137274601)

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Family Business Conflict Archetypes, Frames, Roles, and Tactics are discussed in this book with a view toward educating readers to the common conflict cycles that family businesses encounter. More specifically the book will address twelve conflicts that are common in family owned businesses, how to spot them and how to resolve them.
Managing conflict is a challenge in any business setting and yet when managed correctly, some conflicts can actually be beneficial. But knowing how to leverage conflict into an advantage is not always so immediately clear and this is particularly true within family businesses. Thatīs because the dynamics that can produce conflict within a family simultaneously intersect with the challenges of owning and operating a business, potentially complicating both. This book will identify Family Business Conflict Archetypes (patterns), Frames, Roles, and Tactics. They are discussed with a view toward educating readers to the common conflict cycles that families running a business can encounter. Keys to effectively managing these unique conflicts and the changes they produce, are also discussed. More specifically, utilizing a mini case study approach, this book will address twelve conflicts that are common in family owned businesses, how families can spot them, and then plan for their successful and effective management in ways that simultaneously uphold the family and the business. An insightful guide focusing on identifying and effectively managing the predictable and sometimes complex conflicts that occur at the distinct intersection of a family growing and managing a business
Introduction: A Primer to Managing Conflict in Family Business Chapter 1: Managing Conflict: The Balance of Family and Business The Three Domains of Family Business Eliminating Conflicts or Managing Conflicts: Whatīs Realistic? Chapter 2: Common Dilemmas That Can Lead to Conflict Compensation and Ownership Avoiding Conflict Triangulation Bullying and Scapegoating Sibling Rivalry Opportunity and Privilege Chapter 3: Guidelines for Dealing with Dilemmas that Lead to Conflict Check Your Assumptions Practice Active Listening Ensure Clear and Fair Processes Utilize Structure Are You Business First or Family First? Small Shifts that Make A Difference o Stay Calm o Regulate Your Own Tension o Strive to Be Inclusive o Understand and Accept Differences and Diversity o Manage Meetings Effectively Chapter 4: Create a Legacy for Future Generations: Keeping Dilemmas, Tensions, and Conflict in Check Alignment Around Shared Mission, Vision, and Values Minimizing Destructive Entitlement Be Aware of How History Repeats Itself Donīt Hand Down Bad Habits Reconcile Past Injustices and Cutoffs Final Thoughts: Some Dilemmas Simply Remain Dilemmas Further References