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This book shows managers how to avoid pitfalls and mistakes when setting corporate strategy. Concepts are illustrated with real-life examples from a variety of organizations, including IBM, Honda, and smaller companies such as Oshkosh Truck Corporation.

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For any organization to perform and compete successfully, it must have the systems and processes in place to translate goals into achievable actions-and to measure and monitor results. Moreover, the organization must be able to adjust and adapt as market conditions, technologies, the competitive environment, government regulations, personnel, and other variables evolve, sometimes gradually and sometimes dramatically.

In Delivering Results: Measuring What Matters , Babson College professors and management consultants, Lawrence Carr and Alfred Nanni, show managers how to avoid the common pitfalls and mistakes when setting corporate strategy, and instead create a management system-unique to their organization-that aligns internal resources with objectives, motivates and rewards employees, and continuously provides feedback. Illustrating their concepts with numerous real-life examples (both successes and failures), practical tools and models, and a glossary of key terms, the authors demonstrate that knowing how to create and direct management systems that deliver results is, in itself, a strategic resource.

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I: Delivering Results - Strategy and Execution.- Management as a System.- The Key to Delivering Results.- II: Delivering Results - The Operational Context.- Delivering Results Context.- Organizational Fitness: Culture and Values.- Internal Strategy: Governance Structure.- Internal Strategy: Organizational Structure.- III: Measuring What Matters.- Performance Measurement Systems.- Aligning the MSDR Measurement System with Strategy.- Gaining Strategic Alignment.- Performance and Rewards.- Management as a System: Executing Strategy Through the MSDR.

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From the reviews: "Whether you´re a student or a practising manager, this will prove a useful sourcebook and diagnostic tool for setting priorities, assessing issues and problems, and developing practical solutions. The book sets out ... to provide managers with an insight into how to balance various management techniques and models in order to influence subordinates´ behaviours both collectively and individually in the pursuit of strategic goals. ... In summary, this excellent, well-illustrated and easy to read book is a recommended addition to any manager´s bookshelf." (Jim Wagstaffe, e.manager, June, 2010)

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