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In the modern era, day-to-day operations, as well as improvements in competitiveness & productivity across companies & organizations, are increasingly being powered by Information technology & software systems. Last few decades have seen India emerging as a global powerhouse of producing reliable, cost-competitive customized software solutions. A key driver of India s emergence as IT superpower has been the mastery & application of Total Quality Management to processes of Software Design, Development & Production. High-quality processes must have features of high-productivity, low-failure-rate, repeatability & quality assurance. The author, Bhushan Dewan, ex-Vice President & Corporate Quality Head of TCS: Tata Consultancy Services Ltd. -- world-leading IT Services co. among the Global Top 10 today -- having led quality improvement & excellence across TCS & several other companies, is able to provide a ring-side view of the quality principles as applied to IT Industry. Hence, this book would be of singular value to Software developing companies owners, managers & developers.

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Bhushan Dewan, Pro Vice Chancellor of a state-recognized Indian University & ex-Vice President-Quality of world-leading Tata Consultancy Services, has led many Total Quality projects in many industries in many countries, using EFQM & Baldrige frameworks. He authored books on IT & holds Master in Technology from Indian Institute of Technology,Delhi.

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