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Social businesses and non-profit organizations act at the interface of markets and civil societies. Their executives are challenged by issues of social mission and economic rationale. This book presents a new concept of social businesses and a framework for the mission and strategy-related decision making in this complex concept.

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Management Challenges in Social Businesses PART I: THE CONCEPT: THE PRACTICE OF COMPLEX DECISION MAKING Managing at the Interface of Market and Civil Society Towards a ´Theory of Social Businesses´ Framework for Complex Decision Making PART II: THE MISSION: BALANCE OF CIVIL SOCIETY AND THE MARKET The Origin of Tensions Decision Making despite Multiple Identities PART III: GOVERNANCE: BALANCE OF SOLIDARITY AND FUNCTION Resource Tension Areas Impact Tension Areas Leadership Tension Areas Motivation Tension Areas PART IV: STRATEGY: BALANCE OF PAST AND FUTURE Screening for Strategies Legitimization and Strategic Initiatives Strategy Portfolio PART V: ACCOUNTABILITY: BALANCE OF ACTION AND COMMUNICATION Accountability Work Bargaining Accountability Management for Solidarity

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URS JÄGER received a Ph.D. at the University of St. Gallen, Switzerland. He is Associate Professor and Managing Director of a research centre at the same University. He published articles in leading international journals and four books, teaches at different universities and leaded many consulting projects in national and international non-profit organizations.

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