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This book constitutes the proceedings of the 10th International IFIP WG 8.9 Working Conference on Research and Practical Issues of Enterprise Information Systems, CONFENIS 2016, held in Vienna, Austria, in December 2016.
The conference provided an international forum for the broader IFIP community to discuss the latest research findings in the area of EIS and specifically aimed at facilitating the exchange of ideas and advances on all aspects and developments of EIS.
The 25 papers presented in this volume were carefully reviewed and selected from 63 submissions. They were organized in topical sections on: semantic concepts and open data; customer relationship management; security and privacy issues; advanced manufacturing and management aspects; business intelligence and big data; decision support in EIS; and EIS-practices.

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Semantic Concepts and Open Data.- Semantic Audit Application for Analyzing Business Processes.- Using Application Ontologies for the Automatic Generation of User Interfaces for Dialog-Based Applications.- Semantic-based Recommendation Method For Sport News Aggregation System.- Using SPEM to Analyze Open Data Publication Methods.- OGDL4M Ontology: Analysis of EU Member States National PSI Law.- Customer Relationship Management.- Social media and social CRM.- An Approach to Discovery of Customer Profiles.- Security and Privacy Issues.- Cyber Security Awareness and Its Impact on Employee´s Behavior.- Lessons learned from honeypots - statistical analysis of logins and passwords.- Towards a General Information Security Management Assessment Framework to Compare Cyber-Security of Critical Infrastructure Organizations.- Advanced Manufacturing and Management Aspects.- From Web Analytics to Product Analytics: The Internet of Things as a New Data Source for Enterprise Information Systems.- Enterprise Information Systems and Technologies in Czech Companies from the Perspective of Trends in Industry 4.0.- Cross Organizational Internet of Things Integration in Supply Chains - An Austrian Business Case of a Collaborative Closed-Loop Implementation.- Application of the papiNet-standard for the logistics of straw biomass in energy production.- A Case-base Approach to Workforces Satisfaction Assessment.- Effective Business Process Management Centres of Excellence.- Business Intelligence and Big Data.- Measuring the success of changes to existing Business Intelligence solutions to improve Business Intelligence reporting.- An Architecture for Data Warehousing in Big Data Environments.- Decision Support in EIS.- The Reference Model for Cost Allocation Optimization and Planning for Business Informatics Management.- An Entropy Based Algorithm for Credit Scoring.- Visualizing IT Budget to Improve Stakeholder Communication in the Decision Making Process.- EIS-Practices.- Implementing an Event-driven Enterprise Information Systems Architecture: a Micro Lending Case Study and Adoption Factors.- Software Innovation Dynamics in CMS and its Impact on Enterprise Information Systems Development.- Optimization of Cloud Applications Using Location-Based QoS Information.

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