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Supercharge your workforce with this practical guide to designing a performance management process that motivates, engages and empowers staff.

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Traditional performance management processes are often ineffective in increasing workforce engagement and fostering a positive employer-employee relationship. The established method of scoring employees against a list of static objectives can make employees feel undervalued and frustrated and can hinder, rather than advance, staff development. Unlocking High Performance shows HR professionals how to transform this process in order to get the best out of their workforce. It presents a new model for performance management based on the three components of planning, cultivation and accountability and also situates this process within the wider aims of promoting work as a healthy relationship between employer and employee rather than a restrictive contract to be complied with.

Unlocking High Performance equips HR professionals and line managers with the tools they need to effectively measure and reward effort as well as outcomes and develop a culture of coaching rather than criticism. This book also provides practical guidance on how to identify and remove obstacles, effectively manage underperformance and implement a mindset of shared accountability between managers and individual employees. Packed with tips, tools and examples, this book provides everything needed to design a performance management process which will improve employee experience, help them reach their full potential, and ultimately deliver exceptional business results.

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Traditional Performance Management and its Limitations
How a Performance Management process can create Exceptional Performance
Understanding work as a Relationship
Ensuring Shared Accountability for Staff Performance
Setting Goals and Expectations
Creating Clarity and ongoing Calibration
Having Conversations and providing Feedback
Creating a Culture of Coaching rather than Criticism
Recognizing Effort, not just Outcomes
Rewarding the Right Things
Handling Difficult Conversations and Dealing with Underperformers
Sustaining Motivation and Engagement

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